Metis Technologies (“Metis,” “we,” “us”) builds Jack, an AI maintenance agent for manufacturing. This policy explains what we collect on metistech.io and when you contact us.

Information we collect

  • Contact details you send us: name, work email, phone, company, and message content when you email us, book a demo, or submit a form.
  • What happens to an inquiry: the contact form saves what you send in our application database. It may also email a notice to our support inbox, through our email provider, Mailgun, with your name, message and email address (as the reply address) and, if you opted in to texts, your mobile number, so that a person on our team can read it. We do not send you an automatic email about it.
  • Technical logs: standard web server logs (IP address, user agent, referrer, path, timestamp) used to operate and secure the site.
  • Analytics: cookieless visit counts from Umami (pages viewed, the site or campaign link that sent you, browser, device and country) with no cookies and no cross-site tracking profile. While you browse, your browser tab keeps how you arrived in session storage and adds it to the demo booking link, so we know which channel led to a booking.
  • Text-message consent records: only if you opt in to texts on the inquiry form. See Text messaging (SMS) below.

How we use information

  • Respond to demo requests, inquiries and sales conversations.
  • Send the texts you opted in to, and keep proof of your consent and of any opt-out.
  • Operate, secure, and improve the website.
  • Comply with law and enforce our terms.

We do not sell personal information.

Plant and product data

Customer plant data processed by Jack (equipment docs, PLC trees, work orders, and related content) is governed by the customer agreement and deployment terms for that engagement, not by this public-site policy alone. Ask your Metis contact for the security and data-handling overview that applies to your deployment.

Text messaging (SMS)

Our inquiry form has an optional text-message box. If you check it, we save your mobile number and your choice as proof of your consent. Submitting the form does not send a text by itself. The SMS Terms describe the program.

Mobile information and SMS opt-in and consent data are not sold or shared with third parties or affiliates for marketing or promotional purposes. This applies whatever else this policy says.

  • What the texts are: replies about your inquiry, and a booking link if you asked for one. Not marketing, cold outreach, recurring reminders or automatic sales follow-ups.
  • What we keep: if you opt in, your mobile number, your choice, the date and time, the exact disclosure text and the versions of this policy and the SMS Terms you saw, the page you were on, and your IP address and browser details at that moment as proof of consent. Later we add each STOP, START or HELP you send and each text we send. A mobile number entered without checking the box is discarded, not stored.
  • Where it is kept: in our application database on Microsoft Azure, readable only by authorized Metis staff and systems.
  • Who processes it: our messaging provider, Twilio, and mobile carriers process your number and the messages only as needed to deliver, receive and manage them for us. Our email provider, Mailgun, carries the internal inquiry notice described above, which can include your number, only to deliver it to us. We do not give any of them your number for any other purpose.
  • How long: we keep consent and opt-out records for as long as needed to show that you agreed, to keep honoring an opt-out, and to meet legal obligations. An opt-out record is kept so that it keeps being honored.
  • Your choices: reply STOP to any text, say so in your own words, or email reece@metistech.io. Submitting the form again does not undo an opt-out; reply START to resume.

Sharing

We share information with service providers who help us run email, hosting, scheduling and text messaging (for example Microsoft Azure hosting, Mailgun for email, Calendly or Cal.com for booking, and Twilio for text messages), under contracts that limit use to providing those services. We may disclose information if required by law. Nothing in this section allows mobile information or SMS opt-in and consent data to be shared for marketing; the Text messaging section controls.

Retention

Contact and sales records are kept for as long as needed to manage the relationship and meet legal obligations. Server logs are retained for a limited operational window. Text-message consent and opt-out records are covered under Text messaging above.

Your choices

To access, correct, or delete personal information you sent us, email reece@metistech.io. You can also decline cookies in your browser; this site is designed to work without advertising cookies. To stop text messages, see Text messaging above.

Contact

Metis Technologies · San Francisco, CA · reece@metistech.io · +1-404-719-9282